Where Are You Based? - I am based in Kirby Cross, Frinton On Sea in Essex, CO13.
Do you deliver? - Orders are available for collection from my premises in Frinton On Sea. As I run the business alone I unfortunately don't have the time or resources to dedicate to offering a delivery service. This is with the exception of wedding cakes or cakes with more than 2 tiers, these are specifically delivery only. Delivery is available only within the local area; Clacton, Frinton, Kirby, Thorpe, Walton and Weeley.
Do You Make Allergy-Free Cakes? - No. As I am domestic based business, with limited space for separate equipment and surfaces, I'm unable to cater for those with allergies/intolerances due to the risk of cross-contamination. This includes, but is not limited to; gluten, dairy and egg free.
Do You Make Shaped/Sculptured Cakes, Such as Cars? - In short, no. I believe the best results are achieved when we play to our strengths. Sculptured and shaped cakes, such as cars, fire engines, watches etc aren't within my remit and so I don't work with these particular style of cakes.
Do You Post Cakes? - Celebration cakes and cupcakes cannot be posted due to their delicate nature but I do offer a wide range of products that can be posted throughout the UK. These can be found in the Shop section.
How Long Will My Cake Last? - All of my products are made to order ensuring they're as fresh as possible. I state that celebration cakes, with the exception of Naked Cakes, have a shelf life of 5 days. Naked cakes are best consumed within 2 days of collection. Cupcakes also have a shelf life of 5 days, Cheesecakes are best consumed within 3 days of collection and the shelf life for all other products will be provided with the ingredient list.
Do You Require A Deposit? - Yes, a non-refundable deposit of £10 is required at the time of booking. Paying the deposit will secure your booking and price. The balance for your order is then due 7 days prior to collection. No orders will be started, or released, until full payment has been received.
Do You Cater For Vegetarians and Vegans? - The majority of my products are suitable for vegetarians but it's best to contact me prior to ordering to discuss. At this time I do not cater for vegans.
How Do I Place An Order? - You can place an order by either emailing me at [email protected], sending me a message via my Facebook page or using the Contact form. I do ask that private messages are not sent through Instagram as these messages are not monitored so will not receive a response.
I'd like to discuss an order over the phone, do you have a number I can call you on? - Due to running the business alone I don't have the time to dedicate to being able to discuss orders over the phone. It is also important to have the details of your order in writing to prevent any miscommunication.
Have Your Premises Been Inspected? - Yes, my kitchen has received a full inspection by the local council and I am proud to have received a full 5* Food Hygiene rating, the highest you can achieve. I also hold a Level 2 Food Hygiene & Safety certificate and have public liability insurance.