Where Are You Based? - I am based in Kirby Cross, Frinton On Sea in Essex.
Do you deliver? - Local delivery within an 8 mile radius (covering the Clacton area, Weeley, Thorpe-le-Soken, Kirby Cross, Lower Kirby, Frinton-on-Sea and Walton-on-the-Naze) is possible for an additional fee and provided I have the availability to do so.
Do You Post Cakes? - Celebration cakes and cupcakes cannot be posted due to their delicate nature but I do offer a wide range of products that can be posted throughout the UK. These can be found in the Shop section.
Do You Post Afternoon Tea? - Due to the need for Afternoon Tea to be kept refridgerated, these cannot be posted. They're available for collection or local delivery only.
When Can I Collect My Order? - If you have placed an order directly with me (e.g an item NOT purchased through the website) you will be offered the choice of two time slots for your chosen collection date. If you have placed an order via the website these are dispatched once a week every Wednesday and you can select a date at checkout. Collections are between 4-5pm from Kirby Cross and deliveries are between 10-11am on your chosen date.
If you have selected collection I will contact you the evening before with full details.
How Long Will My Cake Last? - All of my products are made to order ensuring they're as fresh as possible. I state that celebration cakes, with the exception of Naked Cakes, have a minimum shelf life of 5 days. Naked cakes are best consumed on the day of collection. Cupcakes also have a shelf life of 5 days, Cheesecakes are best consumed within 3 days of collection and the shelf life for all other products can be found within the item description in the shop.
How Much Do You Charge For Your Cakes? - All of my cakes are made to your individual requirements and the price of your cake will be determined by the size and complexity of the design. You can view an approximate price guide here but for a detailed quote please contact me.
Do You Require A Deposit? - Yes, a non-refundable deposit of £10 is required for celebration cakes at the time of booking. Paying the deposit will secure your booking and price. The balance for your order is then due 7 days prior to collection. No orders will be released until full payment has been received.
Do You Cater For Vegetarians and Vegans? - The majority of my products are suitable for vegetarians but it's best to contact me prior to ordering to discuss. At this time however I do not cater for vegans.
Do You Make Allergy-Free Cakes? - As I am domestic based business, with limited space for equipment, I'm unable to cater for those with allergies.
How Do I Place An Order for a Celebration Cake? - You can place an order by either emailing me at [email protected] or sending me a message via my Facebook page. I do ask that private messages are not sent through Instagram as I am not notified of these messages and they frequently get missed.
I'd like to discuss an order over the phone, do you have a number I can call you on? - Due to running the business single-handily I don't unfortunately have the time to dedicate to being able to discuss orders on the phone. The more time spent with enquiries the less time I'm able to spend in the kitchen creating your lovely orders.
It is also important to have details of your order in writing to prevent any miscommunication and so I find that emails are best for discussing and placing orders.
Have Your Premises Been Inspected? - Yes, my kitchen has received a full inspection by the local council and I am proud to have received a full 5* Food Hygiene rating, the highest you can achieve. I also hold a Level 2 Food Hygiene & Safety certificate and have public liability insurance.
Why Are Postage Costs So High? - As I'm only a small business I'm unable to take advantage of some of the heavily discounted prices that are offered to large companies by couriers and other delivery services. My items are also obviously perishable and some couriers won't accept perishable items, reducing my options further. This essentially leaves me with one option - Royal Mail. I try to keep my postage costs as reasonable as possible but the heavier the order becomes, the bigger the leap in postage costs. The leap from under 1KG to 1.999KG thankfully isn't too great but the leap from 2Kg to over 5KG is quite dramatic. When an order weight totals more than 5KG I switch to sending via Parcel Force 24 as this offers a saving of over £6 which I can then pass on to you.